Group 1 Assured Southend

I'd recommend Group 1 Assured Southend to anyone because it was a very quick and easy experience… unbeknownst to the employees I suffer with social anxiety and they made me feel exceptionally comfortable! I will definitely be looking to buy from them for my next car.

Group 1 Assured Southend were helpful because dealing with them was very easy. I am hearing impaired, so requested communication via email or WhatsApp, and this was complied with efficiently. The kindness, helpfulness and patience shown by Oscar was excellent, and he was a pleasure to deal with. I was also impressed with the overall presentation of the dealership, and the staff on hand to assist customers. I have given 9 stars in my review purely because Group 1 Assured Southend are not local to me (about an hour and a half drive away), so it was not be practical to recommend my friends, but in my view it was well worth the travel, and I would not hesitate to tell people I know about the great selection of cars from the dealership, and the service they offer customers.

Group 1 Assured Southend were helpful because Oscar made the whole experience very easy for me and his communication was excellent. A very friendly and understanding salesman and accommodating too. He had a genuine interest in my car and couldn’t do enough to ensure I was looked after every step of the way. Thanks again, I would 100% recommend Group 1 Southend to anyone.

The experience at Group 1 Assured Southend was great because Oscar was fantastic. He was the first one to greet us as we came in the showroom, he was enthusiastic, knowledgable and most importantly honest about the process and the car on offer. Was able to negotiate a good deal and to top it off, he even gave us some quality recommendations on food places #chineseconnoisseur Overall quality service, quality car, very well prepared and would definitely recommend to a friend.

The show room was exceptionally well presented. We were supported in the sale by Jason, who communicated clearly and guided us through the process of purchasing a used car. Jason was accessible and made sure we were aware of his availability. He appropriately informed us of finance options, warranty extension and gap insurance, none of which were applicable to our circumstance, but he completed his duty in this regard. He was able to answer questions and where further information was required, he went out of his way to find this information. We noted that there was damage to a fan in the back of the vehicle and this was fixed quickly before purchase. The only 'negative' point I would raise is in relation to cleaning / valeting of the vehicle. We appreciate the vehicle was purchased quite quickly and that the first test drive was before the car had been cleaned. However, since collecting we have found wrappers, tissues, little bags even half-full sweet packets down the side of chairs, in chair pockets etc., indicating that the vehicle had not been thoroughly cleaned. However, mechanically the vehicle; so far, appears to be very good and the price of the vehicle was well matched to other options. I think I would like to add that we were more keen to buy from a dealer such as yourselves as there is a good level of professionalism and an air of confidence that the vehicles are of a good standard. This was certainly notable in comparison to other dealerships we visited (your competitors) where with all bar one exception, we did not have the same confidence. The test drive, presentation, professionalism and general standard of the vehicle gave us confidence that buying a used car was the right vehicle for us.

I'd recommend Group 1 Assured Southend to anyone because Oscar was great throughout the whole process to ensure the car was perfect for me and had all of the necessary work completed to the car so I could take it away with peace of mind. He phoned me when possible with updates and I would highly recommend him to friends and family!