If you are unhappy with the service we have provided, please let us know. To make this as easy as possible, there are a number of ways in which you can do this:
Think Ford are subscribed to the Motor Industry Code of Practice for New/Used Cars and Service & Repair. The Chartered Trading Standards Institute and Motor Codes (a self-regulatory body for the automotive sector) are partners, providing Government-backed codes of practice for garages.
As a consumer, if a non-financial services related dispute arises that cannot be resolved between us within a reasonable timescale, there is an alternative platform to pursuing through court. Motor Codes is an Alternative Dispute Resolution (ADR) provider which will provide you with free impartial advice and Think Ford are fully committed to any correspondence with them.
For details of this service you can call the dedicated Code Advisory and Conciliation Service Consumer Advice Line on 0800 692 0825, submit an enquiry or complaint via the website www.motorcodes.co.uk or write to Motor Codes Ltd, 71 Great Peter Street, London, SW1P 2BN.
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01256 962 700
01344 302 020
01252 544 344
01483 577 371
01635 916 300
171 Basingstoke Road
0118 207 8600
245 Finchampstead Road
01189 361 100